Refund policy

Last updated: 2 November 2026

Short version: 14-day full refund if you're not satisfied, even if you've used the site. After that, cancel anytime and we'll prorate the current month if you've barely used the site.

1. The 14-day happy-path refund

If you're not satisfied, email pbromfield@alevelmathrevision.com within 14 days of your first payment for a subscription (for a plan that started with 7 free days at checkout, that's the first charge after them), with the email address of your account. We'll issue the full refund as a priority, even if you've used the site. No forms, no questionnaire.

The same applies to an exam pass (£49, where offered): 14 days from the day you buy it. Personalised question sets we haven’t started are refunded in full within 14 days of buying.

When a refund is issued, the plan or pass it paid for ends automatically and its paid access stops. Your account and progress stay. The refund goes back to the card you paid with; banks usually take 5 to 10 working days to show it.

2. After 14 days — prorated goodwill refunds

Subscriptions auto-renew. Cancel any time from your account page: you keep access to the end of the period you've paid for. If you forgot to cancel and haven't used the site much in the current billing period, email us and we'll refund the unused portion. "Barely used" = under 5 practice questions or under 10 minutes on-site.

3. School licences

Annual school licences are refundable pro-rata within the first 30 days. After that they're non-refundable but transferable — email us to switch the licence to a different teacher.

4. What isn't refundable

Codes redeemed on another account (they're already spent).

5. Payment disputes

If you don't recognise a charge, please email us first — it's usually a family member's card or a display-name mismatch (all our sites share one payment account, so your statement may show "IBMATHREVISION.COM" as the merchant). A quick email is the fastest way to sort it out.

6. Your legal rights

Nothing in this policy takes away your legal rights, including your 14-day right to cancel an online purchase and your rights if digital content is faulty (in the UK, under the Consumer Rights Act 2015).

Any question at all: pbromfield@alevelmathrevision.com. We give these a priority response.