Refund policy

Last updated: 28 February 2026

Short version: 14-day full refund if you're not satisfied, even if you've used the site. After that, cancel anytime and we'll prorate the current month if you've barely used the site.

1. The 14-day happy-path refund

If you bought your first subscription within the last 14 days and don't like it, email pbromfield@alevelmathrevision.com with your order ID. We'll refund the full amount to your card within 3 working days. No forms, no questionnaire.

2. After 14 days — prorated goodwill refunds

Subscriptions auto-renew. If you forgot to cancel and haven't used the site much in the current billing period, email us and we'll refund the unused portion. "Barely used" = under 5 practice questions or under 10 minutes on-site.

3. School licences

Annual school licences are refundable pro-rata within the first 30 days. After that they're non-refundable but transferable — email us to switch the licence to a different teacher.

4. What isn't refundable

Codes redeemed on another account (they're already spent).
One-off product purchases (e.g. printed formula packs) after they've been dispatched.
Extensions bought explicitly to unlock a specific paper attempt.

5. Payment disputes

If you don't recognise a charge, please email us first — 99% of the time it's just a family member's card or a display-name mismatch (Stripe shows "IB Math Revision" as the merchant for both brands). Chargebacks cost us a flat £15 fee even when we win them, so a quick email saves everyone money.

Any question at all: pbromfield@alevelmathrevision.com.